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Field Service Management
Every job, technician and visit in one view
Plan and dispatch from the office, update from the field. Jobs, schedules and customer details stay in sync with Odoo, so nobody works from an outdated list.
Available on
- Web
- iOS
- Android
- Odoo
Dispatch from one place, work from anywhere
Field Service Management gives your office team a planning board and your technicians a mobile app. Jobs created in Odoo reach the technician's phone, and the status, notes and photos they add come back to the same task. Taqnix tailors job types, statuses and forms to how your teams actually work.
Features
What the platform is designed to do
Six capabilities that connect planners, technicians and the back office.
Job planning
Create jobs with customer, location, job type and priority, and keep them organized by status.
Technician assignment
Assign work to a technician or team and reassign it when plans change, with everyone seeing the update.
Technician mobile app
Technicians see their jobs on iOS or Android, then update status and add notes and photos as they work.
Schedule view
A calendar-style view shows who is booked, who is free and which jobs are still unassigned.
Map view
See jobs and teams on a map to plan routes and pick the closest person for an urgent request.
Two-way Odoo sync
Jobs map to Odoo tasks and customers, so updates made in the field are written back to the back office.
How it works
How we bring it to your teams
We start with how your jobs run today and shape the platform around it.
Discover and map
We follow a job from request to completion, and note your job types, teams, statuses and the Odoo records involved.
Configure and build
We set up the planning views, tailor the technician app and connect them to your Odoo tasks and customers.
Pilot with a team
One team of dispatchers and technicians works with it on live jobs, and we refine the flow from what they tell us.
Go live and support
We roll it out to the remaining teams and stay on hand for training questions and future changes.
Benefits
What changes for your operations
Clearer daily planning
Dispatchers see open, assigned and finished work at a glance instead of piecing it together from calls and messages.
Technicians stay informed
Each person has their own job list, customer details and notes in their pocket.
Records the office can trust
Status updates and photos land on the Odoo task, so billing and follow-up start from what really happened.
Integration
Connected to Odoo and your tools
The platform treats Odoo as the system of record and keeps the field side in step with it.
- Jobs sync with Odoo tasks, and customers and contacts come from your existing Odoo records.
- Technician updates, notes and photos are written back to the related task automatically.
- Built with Flutter for iOS and Android, with a web planning board for the office team.
FAQ
Questions operations teams ask
What does it connect to?
It connects to Odoo, where your tasks, customers and contacts already live. Jobs and updates move in both directions, so the planning board, the technician app and Odoo show the same picture.
Who is it for?
It suits companies that send people to customer sites, such as installation, maintenance or repair teams, and want planners and technicians working from the same live information.
How does rollout work?
We map your current job flow, configure the platform, then pilot it with one team before wider rollout. The scope depends on your processes, so we agree it with you at the start.
Does the technician app work in Arabic and English?
Yes. The app is designed with Arabic and English in mind, including right-to-left layout, and runs on both iOS and Android so technicians can use the phone they already have.
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Field Service Management
Put your field teams on one plan
Tell us how jobs are dispatched today and we will show how the platform could fit.
Prefer email? Write to us atinfo@taqnix.com